Compliance & supervision

Ashvale holds its own permissions. Everything on this page is evidence the firm has to produce for itself, because nobody else is going to ask for it first.

Board attestation due in 47 days

Why a directly authorised firm needs this most. An appointed representative has a principal checking its files, chasing its returns and telling it when something has slipped. Ashvale holds its own permissions, so it has none of that. Every review below is one the firm scheduled for itself, against a deadline it set itself — and the first time anyone external looks at these files may be after a complaint. The system's job is to make looking cost nothing.

File reviews outstanding

4 days late

Files reviewed this quarter

6 of 8

Own programme · 32 a year against 1,904 cases

CPD on track

12 of 14

2 advisers behind

Complaints, 12 months

2 closed · 1 with the Ombudsman

Q3 2026 file review round

8 files drawn by the firm's own risk-weighted sample · every file assembled automatically from the case record

Case	Adviser	Why selected	Requested	Due	Returned	Outcome
OkonkwoASH-4318	PWP. Wetherby	Interest-only element	27 Jul	10 Aug	—	4 days late
HargreaveASH-4340	PWP. Wetherby	Term beyond retirement	27 Jul	10 Aug	—	4 days late
RowntreeASH-4291	HBH. Boakye	5-year fix recommended	27 Jul	10 Aug	4 Aug	Amber — 1 finding
DelargyASH-4276	SOS. Oyelaran	Debt consolidation	27 Jul	10 Aug	1 Aug	Amber — 1 finding
FerrisASH-4302	JDJ. Dunlop	First-time buyer	27 Jul	10 Aug	30 Jul	Clear
AmaechiASH-4288	RKR. Kilbride	Random sample	27 Jul	10 Aug	29 Jul	Clear
PilkingtonASH-4265	JDJ. Dunlop	Vulnerable customer flag	27 Jul	10 Aug	31 Jul	Clear
NkemdirimASH-4254	HBH. Boakye	Adverse credit	27 Jul	10 Aug	2 Aug	Clear

Both late files belong to the same adviser, and both were complete on the system before the deadline. What was missing was somebody pressing send.

Findings to answer

Rowntree — suitability rationale

The letter recommended a 5-year fix but did not explain why it was preferred to a 2-year given the client mentioned moving within three years. Response due 24 Aug.
Delargy — debt consolidation

Total cost of consolidating over the mortgage term was calculated but not shown to the client in writing. Response due 24 Aug.

What goes in a file pack

Fact find, signedAutomatic

Sourcing evidenceAutomatic

Suitability letterAutomatic

Fee & disclosureAutomatic

Protection outcomeAutomatic

Vulnerability screenAutomatic

Adviser commentaryManual

Six of the seven items assemble themselves. The seventh is the adviser explaining their thinking, which is the only part a system should not write.

Adviser competence & CPD

The firm's own training and competence scheme · 14 advisers

Adviser	Status	Qualification	CPD hours	Last observation	Files clear	Standing
Jamie Dunlop	Competent	CeMAP · 2014	28 of 35	12 May 2026	18 of 18	Good
Ruth Kilbride	Competent	CeMAP · 2011	31 of 35	3 Jun 2026	14 of 14	Good
Hannah Boakye	Competent	CeMAP · 2019	26 of 35	21 Apr 2026	15 of 16	Good
Simi Oyelaran	Competent	CeMAP · 2016	17 of 35	9 Feb 2026	12 of 13	CPD behind
Paul Wetherby	Competent	CeMAP · 2009	11 of 35	14 Nov 2025	9 of 12	Review needed
Adaeze Nwankwo	Supervised	CeMAP · 2026	22 of 35	28 Jul 2026	6 of 6	In supervision

Showing 6 of 14. CPD year ends 31 December — four months and 24 hours to go for Paul.

Paul Wetherby appears on four separate lists this week — nine stalled cases, the lowest protection attach in the firm, two overdue file reviews and 24 CPD hours outstanding. No single system showed that before. He is not a bad adviser; he is an unsupported one, and the pattern is now visible early enough to do something about.

Outcomes monitoring

The evidence behind the board's annual Consumer Duty attestation, produced from the case records rather than compiled by hand

Measure	What it tests	This quarter	Last	Position
Fee disclosure before advice	Consumer understanding	100%	100%	Met
Suitability letter within 5 days	Consumer support	94%	91%	Met
Vulnerability screened per case	Vulnerable customers	97%	88%	Improving
Protection outcome recorded	Consumer support	48%	52%	Below target
Cases completed within 90 days	Consumer support	68%	72%	Declining
Cheaper product available, reason recorded	Price & value	96%	94%	Met
Complaints per 1,000 cases	All four outcomes	1.9	2.4	Improving

Two measures are moving the wrong way, and both trace back to the same cause: cases sitting untouched after the offer is issued.

Vulnerable customers

Flagged this year64

Health22

Life event19

Resilience15

Capability8

Adjustments recorded64 of 64

A flag with no recorded adjustment is worse than no flag at all — it proves the firm noticed and did nothing. The case cannot progress without one.

Regulatory return

PeriodQ3 2026

Due to the FCA5 Oct 2026

Data completeYes

Prepared byAutomatic